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IOM je mezivládní organizace, založená v roce 1951. IOM se řídí principem, že humánní a řízená migrace přináší užitek jak migrantům, tak i společnosti.

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Special Vacancy Notice

Special Vacancy Notice - Open to Internal and External Candidates

Ref No: VN2017-01 - Operations Assistant, Prague, Czech Republic

General Service Staff, Grade Equivalent G4; Special Short Term - part time position 50% until 31st December 2017, with possibility of extension; Start Date: as soon as possible

Closing Date: 16th June 2017

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Internal and external candidates are eligible to apply to this vacancy. For the purpose of the vacancy, internal candidates are considered as first-tier candidates


Under the supervision of the Senior Operations Staff and Head of Office, the Operations Assistant will be responsible for oversight, co-ordination and implementation of all relevant activities. In most instances, it is expected that these activities will fall under the Service Area of Movement and Assisted Voluntary Returns.


Core Functions / Responsibilities:

 1.       At pre departure stage: scheduling and coordination of transportation, with due consideration for the completion of required pre-departure activities, including information dissemination, counselling and orientation training if necessary. 

2.       Coordination with offices responsible for transit, reception and post-arrival assistance. Timely notification of internal and external partners concerning relevant bookings, routings, cancellations, etc as well as notification concerning special passenger requirements, such as wheel chairs, stretcher cases etc. 

3.       Assignment of proflight numbers. Preparation and distribution of passenger manifests. 

4.       Timely preparation and distribution of passenger documents and tickets. 

5.       Liaise with relevant Embassies for seeking documents as appropriate. 

6.       At transport stage: Coordination of transportation and mainly coordination with pre-embarkation medical staff, transit, escort and baggage assistance. 

7.       Liaison with immigration authorities and service providers. 

8.       Problem solving intervention as required. 

9.       At post-arrival stage: scheduling and coordination of transportation, with due consideration for required post-arrival activities. 

10.   Coordination of passenger reception, distribution of return grants as appropriate. 

11.   Comply with the IOM Policy for a Respectful Working Environment”, “IOM Confidentiality Agreement”, “IOM Data Protection Manual”, IOM Standards of Conduct”, and the “IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct”. 

12.   Reporting to Senior Operations Staff and Head of Office on activities, prepare statistics. Revision and adjustment of invoices from service providers, prior to submission to finance staff. 

13.   Any other duties that may be assigned.



Required Qualifications and Experience

·         Bachelor’s degree studies in Public Administration, Political or Social Sciences or a related field from an accredited academic institution with 2 years relevant professional experience in migration; or

·         Completed secondary/high school education with 4 years relevant professional experience in migration. 


·         Experience in the field of migration issues, including operational and field experience, minimum 2 years’ experience in IOM project development and management is an asset

·         Experience in liaising with governmental authorities, other national/international institutions and NGOs.

·         Knowledge of monitoring and evaluation

·         Experience of regional issues in the thematic area a distinct advantage 


Fluency in Czech and English is required.

Knowledge of Russian and/or South-Eastern European languages is an advantage.  

Required Competencies 


  • Accountability – takes responsibility for action and manages constructive criticisms
  • Client Orientation – works effectively well with client and stakeholders
  • Continuous Learning – promotes continuous learning for self and others
  • Communication – listens and communicates clearly, adapting delivery to the audience
  • Creativity and Initiative – actively seeks new ways of improving programmes or services
  • Leadership and Negotiation – develops effective partnerships with internal and external stakeholders;
  • Performance Management – identify ways and implement actions to improve performance of self and others.
  • Planning and Organizing - plans work, anticipates risks, and sets goals within area of responsibility;
  • Professionalism -  displays mastery of subject matter
  • Teamwork – contributes to a collegial team environment; incorporates gender related needs, perspectives, concerns and promotes equal gender participation.
  • Technological Awareness - displays awareness of relevant technological solutions;
  • Resource Mobilization - works with internal and external stakeholders to meet resource needs of IOM.


Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.  

Appointment will be subject to certification that the candidate is medically fit for appointment.  

A prerequisite of taking up the position is the right of residence and right to work in the country of the duty station at the time of application.

 How to apply:

Interested candidates are invited to submit their applications by sending CV and motivation letter in English via email to lsladkova@iom.int by June 16, 2017 at the latest, referring to this advertisement.  

Only shortlisted candidates will be contacted.  

Posting period: From 01.06.2017 to 16.06.201